TELLER TREASURER & COLLECTOR OF TAXES CITY OF WORCESTERThe City of Worcester is seeking qualified applicants for a Teller in the Office of the Treasurer and Collector of Taxes. Under the direction of the Head Teller, the Teller is responsible for receipting cash, check, and credit card payments for Real Estate, Personal Property, and Excise taxes, as well as fees, assessments, betterments, or any other municipal charges. The Teller is accountable for the safekeeping, reconciliation, and remittance of all receipts processed by the Collector's Office. All transactions must be processed in accordance with the Collector's policies and procedures and must be promptly and accurately entered in the City's books and records. The Teller must also provide exceptional customer service, and always maintain a high level of professionalism while working with the public.Bilingual applicants are encouraged to apply.Essential Elements:Accept and receipt cash, checks, and credit cards for settlement of City receivablesRecord all transactions into City accounting systems (Tyler Cashiering) completely, accurately, and in a timely mannerReconcile individual cash drawer daily to the city accounting systems (MUNIS and Tyler Cashiering)Receipt and record transactions received via US Mail into the City accounting system (MUNIS and Tyler Cashiering)Aggregate, reconcile, and prepare bank depositsReceipt and record transactions received from other receipting departments via interoffice turn-inResearch customer inquiries regarding accounts or receipting transactions in MUNIS, Kelly and Ryan, etc.Assist with daily customer service tasks as assignedScan all daily work into electronic storage media in LaserficheRequired Knowledge, Skills, and Abilities:Strong organizational skills, accuracy, and detail orientationExcellent customer service skillsExcellent written and verbal communication skillsExperience with receipts processing and receivablesComputer proficiency, including Microsoft Office Suite particularly ExcelAbility to stand for long periods of time in a defined teller bankAbility to work in a high traffic and time sensitive environmentRegular onsite attendance is requiredAbility to work independently, consistently, and reliably in a tightly scheduled departmentMinimum Requirements:High School Diploma or equivalentThree (3) years of related experience, which includes cash handling and customer serviceProficiency in Microsoft Office Suite, particularly Excel to analyze and reconcile financial dataPreferred Qualifications:Associate's degree in accounting, finance, taxation, business/public administration, or related fieldFive (5) years of related experience, which includes cash handling and customer serviceSalary Range: $ 26.29 - $31.71 hourly, full-time with an excellent benefits package.
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